LivQuik Technology (India) Private Limited having its registered office at C-15, Sriram Nivas, 1st Floor, Secretariat Colony, Thiruvalluvar Nagar, Alandur, Chennai, Tamil Nadu, India - 600 016. LivQuik is an RBI authorized PPI issuer and prepaid instruments marketed by SaveEZ Financial Services Pvt. Ltd. are issued by LivQuik. Detailed terms and conditions for the prepaid instruments are available at livquik.com/ppi/terms-and-conditions.
You authorize LivQuik (and any third party appointed by LivQuik) to facilitate your KYC process as may be required from time to time. This may include asking for documentation required under law, additional information, or verifying your information against third-party databases or other sources. If you refuse to complete the KYC requirements stipulated under law, we may need to deny or limit your use of the Services. The collection, verification, audit, and maintenance of correct and updated information about you is a continuous process, and we reserve the right at any time to ensure compliance with all relevant KYC requirements.
Details about charges and fees are available on the LivQuik website.
LivQuik Technology (India) Private Limited having its registered office at C-15, Sriram Nivas, 1st Floor, Secretariat Colony, Thiruvalluvar Nagar, Alandur, Chennai, Tamil Nadu, India - 600 016. LivQuik is an RBI authorized PPI issuer, and prepaid instruments marketed by SaveEZ Financial Services Pvt. Ltd. are issued by LivQuik. Detailed terms and conditions for the prepaid instruments are available at livquik.com/ppi/terms-and-conditions/
1. Minimum details shall necessarily include a mobile number verified with OTP and a self-declaration of name and unique identity/identification number of any ‘mandatory document’ or OVD or any such document with any name listed for this purpose in the Master Direction on KYC, as amended from time to time.
2. Such PPIs shall be reloadable in nature. Loading/Reloading shall be from a bank account/credit card/full-KYC PPI.
3. The amount loaded in such PPIs during any month shall not exceed Rs.10,000, and the total amount loaded during the financial year shall not exceed Rs.1,20,000.
4. The amount outstanding at any point in time in such PPIs shall not exceed Rs.10,000.
5. These PPIs shall be used only for the purchase of goods and services. Cash withdrawal or funds transfer from such PPIs shall not be permitted.
6. PPI shall have an option to close the PPI at any time. The closure proceeds can be transferred ‘back to source account’ (payment source from where the PPI was loaded) or to a bank account after complying with KYC requirements of PPI holder.
1. Video-based Customer Identification Process (V-CIP) can be used to open full-KYC PPIs as well as to convert Small PPIs into full-KYC PPIs.
2. Such PPIs shall be reloadable in nature.
3. The amount outstanding shall not exceed Rs.2,00,000/- at any point of time.
4. Funds can be transferred ‘back to source account’ or ‘own bank account of the PPI holder’ (duly verified by the PPI issuer). However, PPI issuer may set the limits considering the risk profile of the PPI holders.
5. PPI issuer shall provide the facility of ‘pre-registered beneficiaries’ whereby the PPI holder can register beneficiaries by providing their bank account details.
6. For pre-registered beneficiaries, the funds transfer limit shall not exceed Rs.2,00,000/- per month per beneficiary.
7. Funds transfer limits for other cases shall be restricted to Rs.10,000/- per month.
8. Funds transfer from such PPIs may also be permitted to other PPIs, debit cards, and credit cards as per the limits given above.
9. There is no separate limit on purchasing goods and services using PPIs, and the PPI issuer may decide the limit for these purposes within the overall PPI limit.
10. PPI issuer shall give an option to close the PPI and transfer the balance as per the applicable limits of this PPI type.
11. Cash withdrawal shall be permitted up to a maximum limit of Rs.2,000/- per transaction within an overall monthly limit of Rs.10,000/- per PPI across all channels.
12. Accounts opened using Aadhaar OTP-based e-KYC, in non-face-to-face mode: The User shall enter the mobile number registered with Aadhaar in the mobile application for onboarding, or else there will be a mismatch.
Undertaking your KYC: You authorize LivQuik (and any third party appointed by LivQuik) to facilitate your KYC process as may be required from time to time. This may include asking for the documentation required under law as well as additional information or verifying your information against third-party databases or other sources.
1. Under the extant co-branding arrangement between LivQuik and SaveEZ Financial Services Pvt. Ltd., the primary issuance category shall be Card PPIs, which shall be backed by Wallets. The expiry period for Card PPIs shall be 5 years or the date of expiry, as mentioned on the card.
2. Expired cards can be blocked, and the remaining balance in the card can be refunded to the customer.
3. LivQuik may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI.
4. The PPI Issuer shall have the right to automatically renew actively transacting cards. By accepting the terms, you consent to the auto-renewal of your card.
5. The validity of accounts opened using Aadhaar OTP-based e-KYC in non-face-to-face mode shall be 1 year.
1. Surcharges charged by merchants will be applicable on transactions performed by cardholders for certain merchant categories.
2. Currently, there is no specific fee applied for the program, but applicable fees will be updated in the Terms & Conditions when introduced.
All transaction disputes related to the network shall be governed as per network guidelines by the PPI Issuer. The PPI Issuer will be the sole arbitrator in disputes between the PPI holder and the merchant.
As a PPI user issued by LivQuik, it is your responsibility to visit LivQuik's website regularly for the latest updates on policies.
Refer to the links below to access LivQuik policies:
Terms and Conditions - livquik.com/ppi/terms-and-conditions/
Grievance Policy - livquik.com/ppi/grievance-policy/
Privacy Policy - livquik.com/ppi/privacy-policy/
FAQ - livquik.com/wallet-faq
• In case of any inconsistency between the terms of the co-branding partner and the PPI Issuer, the terms of the latter shall prevail.
• Funds loaded/reloaded into prepaid payment instruments issued by LivQuik shall be maintained by LivQuik in an Escrow Account.
• LivQuik shall be the Issuer of prepaid payment instruments marketed by the co-branding partner.
Welcome to SaveEZ! We provide rewards and cashback opportunities. By accessing our services, you agree to these terms. Continuing to use our services after changes implies acceptance of the revised terms. We recommend revisiting this page regularly for updates.
Unless specified, these words have the following meanings:
• Account: The SaveEZ account you create to use our services.
• Company or SaveEZ: Refers to SaveEZ Financial Services Pvt Ltd.
• Card or SaveEZ Card: A card issued by LivQuik and co-branded by SaveEZ.
• Gift Cards or Vouchers: Gift cards available through our services.
• Policies: Refers to our Privacy Policy and other operational rules.
• Platform: Refers to the SaveEZ website, mobile app, or other platforms.
To use SaveEZ services, you must be of legal age and capable of entering a contract. You'll need to provide personal details to create an account, and you're responsible for all activities associated with it.
You must not use the SaveEZ platform for illegal or harmful activities, including:
If you engage in prohibited activities, we may take action without notice, including reporting to authorities or pursuing legal steps.
We can terminate these Terms at any time, at our discretion, or suspend your account if you violate them. You may also end your use of the Services by deleting your account via email. Termination won't affect any rights that accrued before.
Our Services and Platform are provided "as-is," without any warranties. You assume all risks when using the platform, and we don't guarantee uninterrupted or error-free service, or the absence of harmful components like viruses.
We are not liable for any losses or damages you may incur while using the Platform or Services, including lost profits or business. Our maximum liability for any issue will not exceed INR 5,000.
You agree to protect and indemnify us from any claims, losses, or damages arising from:
These Terms are governed by Indian law, and any disputes will be settled in Mumbai courts. Disputes may also be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with proceedings held in English and in Mumbai.
If you have any concerns, complaints, or feedback regarding the services, you can reach out to our designated Grievance Officer, Mr. Mayur Shinde, via email at mayur@saveez.in. As the appointed officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Mr. Shinde is responsible for handling any grievances that come our way. We commit to addressing your complaints promptly. However, if your issue relates to third-party services that we facilitate through our platform, we are not liable for resolving those grievances. In such cases, you must contact the third-party provider directly to resolve your issue.
If any section of these Terms is found to be illegal or unenforceable, the rest of the agreement will remain valid. Any invalid portion will be adjusted to closely reflect the original intent of that provision. If it cannot be rewritten, it will be removed, but this won’t affect the remaining Terms.
You are not permitted to assign or transfer your rights and obligations under these Terms to another party. Any attempt to do so will be deemed invalid. We, however, reserve the right to assign or transfer our rights and obligations without any restrictions or need for consent from you.
If we fail to enforce any of our rights under these Terms, that does not mean we have waived those rights. For a waiver to be valid, it must be issued by us in writing. Any delay or failure on our part to exercise a right does not negate our ability to enforce it later.
We are not liable for any failure to perform our obligations under these Terms due to events beyond our control. This includes natural disasters, government actions, strikes, pandemics, or technical failures like server outages. In such cases, we are excused from performing under these Terms as long as the force majeure event persists.
These Terms, along with any annexures and policies that are referred to within, make up the complete agreement between you and us. It replaces any previous agreements or communications between us, ensuring that this document takes precedence over any prior understandings or discussions.
We may modify, suspend, or discontinue parts or all of our services or platform without prior notice to you. By agreeing to these Terms, you acknowledge that we are not obligated to maintain or continue the services in their current form and that we are not liable for any disruptions.
Any official communication related to these Terms will be conducted electronically. This may include emails sent to the primary email address associated with your account, platform notifications, or other digital communications such as text messages. You agree that such electronic notices satisfy any legal requirements for written communication. Any notices you send to us should be directed to support@saveez.in.
Certain provisions of these Terms, such as those related to intellectual property, indemnification, limitation of liability, and termination, will continue to apply even after the termination of your account or the cessation of your use of our services.
Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and us. Both parties remain independent contractors, and neither has the authority to bind the other in any legal or financial commitments unless explicitly stated otherwise.
These Wallet Terms apply if you’ve subscribed to the Wallet issued by LivQuik. This forms a legally binding agreement between you and us (SaveEZ), as LivQuik and SaveEZ have entered into a co-branding agreement. Under this partnership, LivQuik issues co-branded Wallets to users via our platform. By subscribing to this Wallet, you automatically agree to be bound by LivQuik’s terms and conditions (LivQuik Terms).
For the purposes of this Annexure A, the following definitions apply:
Before LivQuik issues a Wallet to you, it is essential to complete the KYC process. You must provide your personal information, which will be used by LivQuik to authenticate your identity in line with applicable laws.
SaveEZ does not issue the Wallet or hold your funds—LivQuik does. SaveEZ acts as a co-branding partner to LivQuik.
The features and limits of your Wallet depend on the KYC details you provide.
This Wallet is available if you complete the full KYC process, which may involve video-based verification or other methods as mandated by law.
LivQuik reserves the right to amend these terms or restrict the use of the Wallet as needed.
We may offer a physical SaveEZ Card linked to your Wallet, which can be used for both online and offline transactions. It is important to sign the back of your Card upon receipt. If the signature is missing or doesn’t match our records, transactions may be rejected, and the Card could be cancelled.
For LivQuik’s policies:
LivQuik and SaveEZ reserve the right to modify or withdraw any benefits associated with the Wallet, such as rewards or discounts, at any time.
LivQuik may deactivate your Wallet if there are no transactions for 12 months. Before doing so, LivQuik will notify you. Once deactivated, the Wallet can only be reactivated upon verification of your identity.
LivQuik may terminate or suspend your Wallet or Card for various reasons, including non-compliance with laws or these terms. In case your Wallet or Card is terminated, you must destroy the Card and cease using the Wallet.
LivQuik may transfer any balance remaining in an expired Wallet to its profit-and-loss account after three years if you do not request a refund.
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We will notify you regarding any transactions made using your Wallet via SMS or email.