FAQ — SaveEZ

In case of a failed transaction, the full amount will be refunded to the original payment source within 7 working days.

SaveEZ app allows you to set up auto pay for daily savings. In case, the auto debit fails after set up, please raise a ticket from our support section. This issue may take 24-48 hours to resolve.

The partner platforms will provide the first level of support. To reach out to us, you can write to support@augmont.com. You can also call or WhatsApp us on +91 9090906867.

By contacting the customer care desk, you can request that your account be terminated. In response to your request, we will close your account. However, before your account is terminated, you must verify that any gold or silver in your account is sold back to Augmont at market price.

Kindly do not panic. If your account was debited, it should be automatically reversed in 72 hours or according to your bank guidelines. We don't recommend using NEFT as this method takes longer to process. If you still need help, please contact our customer support team.

The risk of loss relating to the products shall be on Augmont till the time the product is delivered to the customer at its shipping address.

The customer can change the registered mobile number by contacting the customer support team on support@augmont.com or calling them on 9090906867. The customer service shall assist you with the same.

The customer will receive the delivery at the shipping address indicated in the order within 10 working days of placing the order/requesting delivery.

Once the delivery request has been placed by you and accepted by Augmont, you will receive a link in Email/SMS which will help you keep a tab on the status of your order. You can also check the status of your order in the My Orders tab on the dashboard.

The customer can be assured of the quality of the Gold Coins and Jewellery delivered by Augmont as each and every article delivered is hallmarked by a government-approved hallmarking agency as per the BIS guidelines.

Augmont delivers to all the cities across India, through partnerships with secure logistics providers.

You can request delivery of the Gold and Silver bought on Augmont in the form of coins, bars and jewellery and they shall be delivered at your doorstep. The customer can request the delivery by selecting from a wide range of articles and by paying a nominal making and delivery fee. You can request for the delivery of gold and silver coins of as low as 0.1 gram gold and 1 gram silver.

Under a comprehensive insurance contract, a top insurance firm insures the physical gold and silver housed in vaults. Our insurance also covers the gold, silver, and jewellery that is in transit at the time of delivery.

IDBI Trusteeship Services Limited has been appointed as an Independent Trustee, and IDBI has the authority to act on behalf of clients and to protect their interests. On the bullion (i.e. Gold/Silver) you purchase, IDBI will have first and exclusive charge. Customers enable Augmont to send physical bullion to a secured vault on their behalf, which is verified by an Independent Trustee, after accepting the Terms and Conditions. (https://www.augmont.com/assets/media/trustee-certificate.pdf ).

Sequel Logistics (https://www.sequelglobal.com/ ) is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers.

The physical gold/silver is stored safely in the vault of Sequel, the service which is utilized by various banks in India and also by various Asset Management Companies (AMCs) for their Gold-ETFs. The physical Gold/Silver stored in the vault is also covered by insurance.

As per the government regulations, it is a statutory requirement and a part of regulatory instructions and compliance that KYC needs to be done for buying any product on the Augmont platform. We want to ensure that we have the correct KYC of the customers to enable us to identify the owners of the gold/silver lying in the vaults with accuracy. It is advised that proper KYC is updated to prevent any misuse of your gold account. In any case, you will be prompted to provide your PAN details once your buying reaches a certain threshold limit.

Once orders have been successfully placed, they cannot be cancelled.

Customers can monitor their activities on the website by viewing all transactional details in the ‘My Orders' section. To keep track of all the transactions, there are separate reports such as Buy Reports, Sell Reports, and My Orders, among others.

You can download the invoice from the My Orders section in the buy reports.

You can buy gold and silver for as low as Re. 1 up to four decimal grams

You can sell back at the market prices which are displayed on the website on a real- time basis. There are no additional charges.

You receive the sale proceeds in your confirmed bank account when you sell your gold or silver. Within three working days, the funds will be credited to your bank account. You can contact our customer care if there are any delays.

The price for Gold/Silver (i.e. Buy/Sell) is displayed on the Augmont website, and there is always a little disparity between the buy and sell prices. The spread varies depending on a variety of factors such as price volatility, supply, and external market circumstances. On the platform, we transperately quote live prices. Furthermore, GST, which is imposed on the buy price, is not levied on the sell price, and there are other charges for payment gateways, trustees, and other services that contribute to the difference between the buy and sell prices.

All our prices quoted on the website are exclusive of GST and other applicable taxes. The applicable GST is added to the quoted price at the final stage of checkout.

You can buy any quantity of Gold/Silver on Augmont. The minimum amount of purchase allowed is Re.1 However, you are allowed to sell only the Gold/Silver that you have bought from us. You are not allowed to sell the gold or silver until 48 hours from the purchase time for security reasons.

On Augmont Gold for All, any resident Indian with a valid PAN/Form 60 and a bank account can start purchasing DigiGold. You must simply register by entering your mobile number and verifying it with the OTP supplied to you.

The Buy & Sell prices are quoted on the basis of wholesale prices in the spot market. We share the benefit of wholesale market prices with our customers, making us more competitive as compared to others.

Ease of Account Opening - Opening an Account with us is a quite simple, hassle- free process. Minimum Verification - Only mobile number verification is required for successful registration. No Additional Costs - No brokerage is charged. No charges for storage and insurance. Small Quantity - Augmont enables the purchase of Gold and Silver for as low as Rs. 1 Better Prices - The bullion is available at wholesale market prices. Buy Back - You can sell the bullion bought from us at very low spreads. Delivery - The customer can avail delivery of bullion at their doorstep. Dedicated Customer Service - Contact the Customer Service Desk by Email, Whatsapp and Call during business hours of 10:00 am to 7:00 pm from Monday to Saturday except on public holidays.

Augmont, through its online platform, offers 24 carat 999 Gold and 24 carat 999 Silver.

DigiGold facilitates the purchase of physical bullion (i.e. bars of Gold/Silver) for as low as Re. 1 with the ease of online access. The customer can request for the delivery of Gold/Silver purchased from Augmont anytime they want in the form of coins/ bars and jewellery and it will be delivered at your doorstep. Customers can also sell the bullion (bought from us) in a secured and convenient manner back to Augmont.